COMMUNICATION

10 common phrases that turn employees against you

01/23/2015
Managers are human. You’re bound to make some unfortunate word choices now and then. But employees will give you a pass on those annoying expressions for only so long. Spew these 10 phrases at your peril.

Love it or hate it, email is indispensable

01/23/2015
Email tops the list of tech tools Americans depend on to get their work done.

At the tone, send me a text

01/20/2015
Forget leaving a phone message for employees at Coca-Cola’s Atlanta headquarters. The soft drink giant pulled the plug on voice mail last month.

Time to abandon your traditional employee survey?

01/08/2015
Leaders such as Steve Ginsburgh, CHRO of Universal Weather & Aviation, say "yes." He's found that they don’t help much with the real strategic challenges faced by executives and managers.

Rephrase the questions that turn off employees

01/02/2015
Asking the wrong questions at the wrong time can demotivate and disengage your staff. Here are more effective ways to ask some common ones.

Email/Internet Usage

12/15/2014

HR Law 101: Employers have any number of legitimate reasons to monitor employees’ email and Internet usage. Beyond personal productivity issues, you risk significant loss should an employee download a virus or other damaging software or engage in illegal activity conducted on company computers ...

'Sign, sign, everybody sign!'

12/11/2014

What’s one of HR’s most annoying tasks? No doubt it’s getting all employees to sign, date and return a simple document of acknowledgment, policy change or benefits choice. If you feel like you’re herding cats, make things easier on yourself by trying some of these tricks.

Meet the new boss: How to approach an existing team

11/25/2014
Whether you’re managing a new team as a result of a promotion, job change or an organizational restructure, stepping in to lead a pre-existing team—and the established dynamics, group norms and expectations they tend to possess—demands a thoughtful management strategy. Here are some tips on how to manage a new staff.

6 steps for getting employees on your side during cost cuts

11/17/2014
Time and again, these cuts are poorly communicated to employees. Build a strategic process to do it well.

How to make yourself into a leader, not just a boss

09/26/2014
Some people use the words interchangeably. But for many people, the traditional boss is someone who turns employees off, while a leader turns them on. That’s why it’s important to understand how to become a true leader of your team. Here are some useful guidelines.

The old suggestion box: How to make it work

09/18/2014
Some suggestions from our readers … and some ideas that might be charitably considered, well, unusual.

Understand Gen Y to work with them better

09/10/2014
Suspend all prejudices for a minute, and try to understand why these fresh young thinkers do what they do. It's all about the economy.

Stay out of court: 6 steps to setting up an in-house dispute resolution process

08/20/2014
An alternative dispute-resolution program lets you identify and address problems while they’re still manageable and before they land in court. Here’s a six-step process for establishing an ADR program.

Four questions every manager should answer

08/19/2014
Employee engagement starts with an engaged manager. It’s important to know the general “wants” of employees, but it’s better for supervisors to connect with the specific needs of each worker. Consultant Mel Kleiman suggests managers need to regularly ask themselves these four questions about each of their employees.

Handling common employee gripes about pay

08/07/2014
What do you do when workers complain about their pay? Try these responses to common kvetching.
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