The HR Specialist
This content is only available to premium members. Learn More   

Who's your Gladys? Give employees the power to solve tough customer problems

The recession has caused the rise of a new class of “hypersensitive consumer,” according to a new survey in Retail Week. Nearly three-quarters (74%) of respondents say they would leave a store if they encountered poor service. “When customer dollars are scarce, it’s the...
To continue reading this page, become an
HR Specialist Premium Plus member today

Your subscription includes:
  • checkmarkAsk the Attorney: Answers to your HR legal questions
  • checkmarkCompliance Guidance: Access to 7,000 HR news articles, updated daily, sorted by state
  • checkmarkState-by-State: Summaries of HR laws in all 50 states
  • checkmarkManager's Training Library: a treasure trove of printable training guides
  • checkmarkMemos to Managers for simple staff training
  • checkmarkThe Hiring Toolkit: Job descriptions, interview questions & exemption tests for 200+ positions
  • checkmarkWebinar of the Week: Train instantly with recent recordings
  • checkmarkSample Policies, Weekly Podcasts, Q&As and much, much more ...
Start Your Free Trial