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Training

… You’re coaching staff on how to deal with angry customers

06/26/2019
Sometimes your customers are angry. Very angry. And your front-line team members have to bear the brunt of that rage, even if they have nothing to do with creating it. Here are some strategies that can help your team face customers’ wrath.

Apprenticeship rule announced, plus millions in program support

06/25/2019
The U.S. Department of Labor on June 24 announced a proposed rule “to advance the development of high-quality, industry-recognized apprenticeship programs.”

Employee certifications: Should you pay?

04/09/2019
Facing a vise-tight labor market, employers are pulling out all the stops to retain top talent. One increasingly popular tool is to cover or offset employees’ costs for their professional certifications.

Audit training to identify possible discrimination

03/13/2019
Make sure your training programs don’t discriminate, especially if promotions and pay raises depend on training.

Harassment training has changed in the #MeToo era

02/21/2019
The #MeToo movement has resulted in a sharp increase in the number of employers doing preventative training to head off sexual harassment claims, says a Bloomberg Law report.

New law requires more sexual harassment training

01/11/2019
California was one of the first states to mandate sexual harassment training in the workplace. But the law only mandated regular training for supervisors at large companies. All that changed on Jan. 1, when Senate Bill 1343 went into effect.

Make staff training pay off

01/11/2019
Just because you send your staff to training courses doesn’t mean they’ll instantly be smarter and ready to double their productivity. But if you show interest in their learning curve, they may try harder to put new tools to work.

Employment law update: Harassment training, Labor Class protections

11/14/2018
Final statewide sexual harassment policy and training guidelines have finally been issued in New York, and the rules differ significantly in several important ways. Plus, more civil service employees now have job protection.

One year later, what employers can do to address #MeToo

11/13/2018
#MeToo and concern over sexual harassment in the workplace continues to be a hot topic. To protect your organization, consider taking these actions.

Go beyond harassment best practices: Add respect to your culture

07/26/2018
This current wave of harassment accusation appears to be a fundamental climate change in how our culture handles power and ethics. Your organization has two choices—be reactive and live in fear of it happening to you, or be proactive and get ahead of it.