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Memos to Managers

How to manage grieving staff: Compassion, not silence

08/27/2020
It’s tempting for supervisors to take a hands-off approach to an employee’s grief. However, silently waiting for the employee’s emotional recovery and viewing grief as a “problem to be solved” isn’t the right strategy.

The critical role all managers play in workplace diversity

06/23/2020
Managers play a critical role in ensuring that a high-level corporate concept of workplace diversity comes to life in a way that all employees can feel, sense and embrace in their professional lives.

6 tips to take care of yourself and your staff

06/07/2020
Employees, managers and companies of all sizes are navigating unprecedented times, and trying to pivot to a “new normal” in personal and professional life. Here are tips all managers can use to reduce the amount of stress you and your teams experience during this time of extreme uncertainty.

Maintain productivity by helping managers address employee fears

05/05/2020
Many people who have kept their jobs during the coronavirus turmoil are grateful just to still be employed. But don’t for a moment think health, safety, financial security and other COVID-19 concerns aren’t on their minds—and affecting their performance.

Here’s how to review remote staff performance

04/21/2020
Performance reviews—often difficult and stressful, always important—pose special challenges when not conducted face-to-face. When it’s time to have those critical performance conversations, these simple tips can help you make the most of virtual meetings.

Coronavirus tactics: Managing a remote staff

03/13/2020
Want to get the most from your remote staff? Showing that out of sight does not mean out of mind encourages them to step up their game and contribute to the company’s development.

The culture checklist: 8 steps to recruit & retain the best

02/27/2020
Deb Boelkes, author of The WOW Factor Workplace, suggests managers look at these eight factors to measure their role in creating a great workplace.

How to have those ‘tough talks’ with employees: 10 tips

11/21/2019
Tough conversations can actually strengthen relationships and help both parties grow personally and professionally—if you handle them the right way. Here are 10 tips for having those difficult conversations from Quint Studer, author of the bestseller The Busy Leader’s Handbook.

Out of the doldrums: How to reignite your employees’ passion

07/29/2019
Just as partners benefit from checking with one another to gauge fulfillment levels and figure out how to grow together, managers who take an interest in maintaining a passionate staff reap great rewards.

Choosing the right words: What to say when …

06/24/2019
Three tricky communication scenarios, and many solutions for them.