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Investigating customer complaint: How can we access our sales rep’s cellphone records?

by 12/12/2012

Q. We recently received a complaint that one of our sales reps had sent false emails and texts about one customer to another. We determined that the emails and texts have been sent from the cell­­phone we provide to the sales rep. We asked the service provider to send us copies of the emails and text messages. The service provider refused our request. Why can’t we get that information?


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