Adapt ‘Management by Walking Around’ for the HR World

Paul, an HR professional, walked into the accounting department, glanced into a cubicle and noticed an employee on the verge of tears. "Is everything OK?" Paul asked. That triggered a flood of complaints about her boss, her child care problems and the lack of advancement opportunities in the company. Paul would never have uncovered those problems if he'd been sitting behind his desk, waiting for emergencies to come knocking ...