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Training

Stop regular e-mail purges if a legal complaint flares up

02/01/2005
Issue: Your policy of periodically deleting business e-mail.
Risk: Courts could penalize your organization if it deletes e-mail messages that relate to a potential lawsuit.
Action: Alert IT to …

Tap into new generation of low-cost online training tools

02/01/2005
Issue: Many HR departments can’t afford e-training and education programs.
Benefit: Using basic, inexpensive do-it-yourself training tools, you can cut costs and earn praise for your big-picture thinking.
Action: …

Sink the hook into coveted candidates

01/01/2005
Issue: Luring stars from other employers.
Benefit: Good first impressions breed a high percentage of responses.
Action: Urge hiring managers to follow this three-step format when breaking the ice. …

Lend managers an ear to help them solve employee issues

01/01/2005
Issue: Don’t always rush in to solve employee problems for managers; sometimes, just listening is the best course.
Benefit: Effective listening casts you in the role of coach, encouraging managers …

Offhand gripe to co-worker can trigger retaliation protection

12/01/2004
Make sure you train employees how to lodge work-related complaints with the company. The benefit: A clear complaint procedure provides a defense if employees lodge informal complaints outside of your process. …

Take harassment training seriously; more states mandate it

12/01/2004
Smart organizations have hosted sexual-harassment training for years. But now that California has joined the list of states that mandate such training, your state may be next.
The California law …

8 ways to squeeze more value from entry-level training

12/01/2004
Issue: Some young, entry-level hires have the attention span of a gnat. How can you possibly train them?
Risk: Failing to properly train rookie employees on the right work habits …

Improve the odds for on-the-job training

12/01/2004
Whether you take responsibility for on-the-job training, or hand it over to the most senior employee, or trust every team member with training, you need to make sure you’re all well-prepared to support efficient and effective learning.

Bilingual bias: Don’t overwork staff who speak multiple languages

11/01/2004
You’re free to assign employees based on their foreign-language ability. For example, you can assign bilingual Spanish-speaking employees to serve customers who
speak Spanish.
But remind managers not to …

Retaliatory job reference is illegal even if a person’s hiring was unlikely

11/01/2004
When you provide references about former employees, keep quiet about whether the ex-employee had sued the company in the past. And train managers to do the same. Spilling the beans about …