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Communication

Understand Gen Y to work with them better

09/10/2014
Suspend all prejudices for a minute, and try to understand why these fresh young thinkers do what they do. It’s all about the economy.

6 steps for setting up an in-house dispute resolution system

08/20/2014
An alternative dispute-resolution program lets you identify and address problems while they’re still manageable and before they land in court. Here’s a six-step process for establishing an ADR program.

Four questions every manager should answer

08/19/2014
Employee engagement starts with an engaged manager. It’s important to know the general “wants” of employees, but it’s better for supervisors to connect with the specific needs of each worker. Consultant Mel Kleiman suggests managers need to regularly ask themselves these four questions about each of their employees.

Handling common employee gripes about pay

08/07/2014
What do you do when workers complain about their pay? Try these responses to common kvetching.

How to discuss employee’s medical condition

08/04/2014
Employees often fear that disclosing a health issue to management may change others’ perceptions and limit career opportunities. Providing a supportive environment in which such matters can be discussed, however, is vital to maintaining productivity and reaching solutions.

How to motivate your employees simply by listening to them

07/25/2014

Ken Rees takes every opportunity to ask front-line employees to share their ideas and experiences interacting with customers. “That’s where the answers are,” he says. Rees, CEO of Think Finance, energizes his staff with motivational programs that resonate with employees

Away but still connected: Remote access a plus

07/08/2014
U.S. employees are upbeat about using their computers, tablets and smartphones to stay connected to the workplace after hours. Nearly eight in 10 (79%) workers view this as a somewhat or strongly positive development.

Simple rules to post in your break room

05/22/2014
In most workplaces, the break room is nothing more than a shared kitchen. That doesn’t mean it has to be gross. Tack these five simple rules on the break room bulletin board.

Choose words carefully when criticizing

05/16/2014
If you have good but temperamental people working for you, you know the problem: Your constructive criticism is often taken as a personal attack. Here’s how to offer suggestions to keep your workplace running smoothly.

To ‘friend’ or not: Social media etiquette or liability issue?

05/01/2014
There are personal, business and legal reasons why a boss friending an employee can lead to trouble.