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Communication

Evacuation planning: Pay attention to ADA responsibilities

01/01/2006

While the ADA was created to stop employment discrimination, the law also requires you to provide equal access (and possibly accommodations) for disabled employees in the area of emergency evacuations from your workplace …

Draft questions to predict young applicants’ true potential

01/01/2006

Hiring younger workers for entry-level and managerial-trainee jobs poses unique challenges. Because those applicants have little or no experience under their belts, interviewing requires special insights. To predict job success, focus on applicants’ maturity level by asking the right questions and looking for certain nonverbal cues …

Teach managers to support staff during crunch time

01/01/2006

Overworked and underappreciated: That’s a recipe for brisk employee turnover. By teaching supervisors how to support employees during periodic peak times, you’ll improve retention. Have managers use these four simple steps to reach out to stressed-out workers …

Avoid Phrases That Can Sabotage Job-Review Meetings

01/01/2006
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Can you require employees to speak English around customers?

12/01/2005

A narrowly tailored English-only policy that is designed to serve legitimate business needs is not discriminatory, says the EEOC. To be valid, the policy should spell out when English is required and let employees converse in any other language at all other times …

Cell-Phone Policies: Be Safe, Not Sorry

12/01/2005

Q. We’re considering giving cell phones to our field employees, rather than desk phones. What kind of policies should we have in place for personal cell calls on those phones? —J.B., Florida

Don’t try to silence employees who compare pay & perks

11/01/2005
Issue: The National Labor Relations Act (NLRA) makes it illegal to punish employees for discussing pay, benefits or working conditions.
Risk: Many employers believe that such NLRA restrictions apply only …

How to deal with a disrespectful employee

11/01/2005

Q. One of our employees constantly twists everything I say around to make the situation seem worse than it is. For example, when I put her paycheck on the counter because she was doing something, she told others that I threw it at her. She has lied about many incidents. I have spoken with her several times and indicated that her actions are unprofessional and disrespectful. This is not good for my reputation. I need a solution. —S.W., Texas

Using insensitive nicknames can spell bias

10/01/2005
Issue: Some supervisors, particularly males, try to bond with employees by giving them nicknames.
Risk: When nicknames are insensitive to a protected class (race, ethnicity, etc.), they could trigger hostile-environment …

Pitch your great ideas by brushing off the naysayers

10/01/2005
Issue: Winning over the higher-ups with your ideas is a key component to success.
Risk: “Negative Nellies” in your workplace can kill your best ideas unless you’re prepared to fend …