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Communication

Don’t let ticked-off co-workers shoot the messenger (you)

09/01/2003
Issue: How to stay calm and collected while handling complaints from angry employees.
Benefit: Deflect anger without taking the blame … or adding stress to your day …

Ask on-Leave employees to tell you when they’ll return

09/01/2003

Q. Is it legal to require that employees on FMLA leave report to us regularly on their plans to return to work? —P.R., New York

Dump strict English-only policy; EEOC cracks down

09/01/2003
Issue: Requiring employees to speak English can be legally risky.
Risk: Overly broad or misguided policies can trigger a national-origin discrimination complaint …

Dazzle your managers with ‘constructive disagreement’

08/01/2003
Issue: How to exert influence over people who don’t report to you.
Benefit: Fend off bad ideas without developing a reputation as “difficult” or discouraging future good ideas.
Action: …

Treat FMLA policy changes with care, communication

08/01/2003

When establishing or changing your Family and Medical Leave Act (FMLA) policy, make sure you include it in your employee handbook. Don’t rely on references to the policy outside the book, and don’t attach or staple the policy separately.

Promote the value of your benefits plan

08/01/2003
Studies show that employees who keep their jobs after a round of layoffs tend to view their benefits package less highly. Nip that attitude in the bud by distributing a personalized …

Go from ‘paper pusher’ to ‘problem solver’

07/01/2003

If the people in your organization groan when they read one of your "To all employees" memos, it’s because they think of HR as causing problems, not solving them. You can turn that perception around.

Revamp your COBRA notices; feds float new rules

07/01/2003
Issue: New Labor Department proposals add paperwork burden.
Risk: Using outdated COBRA notices puts you on the government’s hit list, resulting in fines up to $110 per violation, per day. …

Pursue claims, even if complaining worker backs off

07/01/2003
Issue: Courts place the burden on employers to complete investigations of sexual harassment complaints, even in the face of reluctant complainants.
Risk: Failing to pursue complaints actively will come back …

Investigating workplace harassment: 10 steps to success

07/01/2003
Issue: Responding to employee harassment complaints is a high-stakes venture.
Risk: A botched investigation can damage employee moral and spark a lawsuit.
Action: Make sure you (or any manager …