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Training

Contain runaway diabetes costs with screening, education

06/01/2006

Employees with diabetes suffer more absenteeism and higher health costs. Sixty-two percent of larger employers have some kind of diabetes management plan, according to Mercer HR consulting …

Learn hotel’s lesson: Don’t require English at all times

05/01/2006

If you have a good business reason, you can require employees to speak English on the job. But don’t go overboard. As a New York City hotel just found out, requiring English be spoken at all times, even in the employee breakroom, can spark an EEOC national-origin claim …

Use online tests to find best customer service staff

05/01/2006

Because customer service employees are on your front lines every day, don’t just rely on a résumé and a good first impression to choose such vital personnel. New low-cost online tests can help you determine who has the right stuff …

Train Supervisors to Avoid Double-Meaning Words

04/01/2006

A federal jury has awarded a Tyson Foods supervisor $1 million, illustrating again that preventing racial discrimination is much cheaper than trying to litigate your way out of a preventable lawsuit. Take this opportunity to remind managers that what they say does matter.

More reason to beef up training: ‘Quit and sue’ becoming the norm

04/01/2006

Don’t assume that you can handle sexual harassment issues after they arrive on your desk as a complaint. The trend these days seems to be "quit and sue," rather than giving employers a chance to fix the problem. And, in many cases, employees are finding success in such tactics …

Prevent employee anger before it starts: 5 tips

04/01/2006

One wrong move (especially during the firing process) can send employees running for courthouse. Teach supervisors to avoid unnecessarily angering employees by pointing out the following common mistakes …

Better communication = better performance

04/01/2006

A new study proves what you may intuitively know: Organizations that communicate effectively with employees outperform those that don’t …

Mandatory Off-Site Counseling Sessions May Be Paid ‘Work Time’

03/01/2006

If you require hourly employees to attend counseling or training workshops outside normal working hours as a condition of employment, you may need to pay employees for those hours. You may also need to pay the employees’ travel time, too …

6 common mistakes made during investigations, training

03/01/2006

Are your anti-harassment efforts legally bulletproof, or are they full of holes? Probably somewhere in between, if you’re like most employers. Here are six holes that need patching in many employers’ training and investigation practices …

Capture knowledge from key people before they exit

03/01/2006

Your organization could lose critical knowledge if certain employees leave. Yet, top management often hesitates to address that risk. By taking steps to capture "at risk" information, you build a stronger organization … and boost your own standing …