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Training

Perk up your presentations: 7 tips from Apple’s Steve Jobs

07/01/2006

Dry, rambling HR presentations will cause employees to tune out. To sharpen your presentation techniques, heed these methods of Apple Computer co-founder Steve Jobs, a widely acknowledged presentation master …

Set rules on personal use of company cars

06/01/2006

During his lunch break, an employee at a California car dealership drove a company car on a personal errand. He rear-ended another car and injured the driver, who sued the car dealership and won $277,662 in damages. The dealership’s handbook offered no specifics regarding personal use of company property …

Contain runaway diabetes costs with screening, education

06/01/2006

Employees with diabetes suffer more absenteeism and higher health costs. Sixty-two percent of larger employers have some kind of diabetes management plan, according to Mercer HR consulting …

Learn hotel’s lesson: Don’t require English at all times

05/01/2006

If you have a good business reason, you can require employees to speak English on the job. But don’t go overboard. As a New York City hotel just found out, requiring English be spoken at all times, even in the employee breakroom, can spark an EEOC national-origin claim …

Use online tests to find best customer service staff

05/01/2006

Because customer service employees are on your front lines every day, don’t just rely on a résumé and a good first impression to choose such vital personnel. New low-cost online tests can help you determine who has the right stuff …

Train Supervisors to Avoid Double-Meaning Words

04/01/2006

A federal jury has awarded a Tyson Foods supervisor $1 million, illustrating again that preventing racial discrimination is much cheaper than trying to litigate your way out of a preventable lawsuit. Take this opportunity to remind managers that what they say does matter.

More reason to beef up training: ‘Quit and sue’ becoming the norm

04/01/2006

Don’t assume that you can handle sexual harassment issues after they arrive on your desk as a complaint. The trend these days seems to be "quit and sue," rather than giving employers a chance to fix the problem. And, in many cases, employees are finding success in such tactics …

Prevent employee anger before it starts: 5 tips

04/01/2006

One wrong move (especially during the firing process) can send employees running for courthouse. Teach supervisors to avoid unnecessarily angering employees by pointing out the following common mistakes …

Better communication = better performance

04/01/2006

A new study proves what you may intuitively know: Organizations that communicate effectively with employees outperform those that don’t …

Mandatory Off-Site Counseling Sessions May Be Paid ‘Work Time’

03/01/2006

If you require hourly employees to attend counseling or training workshops outside normal working hours as a condition of employment, you may need to pay employees for those hours. You may also need to pay the employees’ travel time, too …