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Communication

Lend managers an ear to help them solve employee issues

01/01/2005
Issue: Don’t always rush in to solve employee problems for managers; sometimes, just listening is the best course.
Benefit: Effective listening casts you in the role of coach, encouraging managers …

Insist on fluent English only if job requires it

12/01/2004
It’s clear that you can require bank tellers and phone salespeople to speak fluent English. But can you make the same demand of a construction worker or dishwasher?
In many …

Whip your COBRA notices into shape for the new year

12/01/2004
Issue: If your health plan operates on a calendar-year basis, it must meet new COBRA notification rules starting Jan. 1.
Risk: Using outdated notices could result in fines up to …

Move your career forward by avoiding ‘Foot-in-Mouth’ disease

12/01/2004

Issue: All the talent in the world won’t help if your mouth works against you.
Risk: A penchant to blurt out inappropriate comments at work can undermine your credibility with …

Tell employees to read each form; don’t summarize

11/01/2004
Issue: The danger of telling employees “Don’t bother reading that; it probably doesn’t apply to you.” Risk: Courts may view your action as a cover-up, sparking …

Build support for your decisions with ‘visible’ thinking

11/01/2004
Issue: The wording you use to explain your decisions, and the organization’s decisions, affect your credibility.
Risk: Vague or nonexistent explanations …

Want a competitive edge? Push managers to give feedback

11/01/2004
Issue: The importance of giving consistent feedback on employee performance. Benefit: When managers provide feedback, employees are more likely to stay …

Tell ‘key employees’ right away if denying job reinstatement

11/01/2004
Issue: FMLA lets you deny post-leave reinstatement, in some situations, to highly paid “key employees.” Benefit: That provision can shelter your organization from …

Start ‘leave meter’ running at first absence

11/01/2004
Issue: When does FMLA leave begin? How soon do you need to notify employees on leave? Benefit: A new court ruling clarifies that those 12 weeks begin with the first …

Notify ‘key employee’ right away if denying reinstatement to job

10/01/2004
Employees who take leave under the Family and Medical Leave Act (FMLA) are usually guaranteed reinstatement to their jobs. But one key exception exists: You can designate a class of highly …