08/04/2009
Job discrimination claims are running at record-high levels in the past two years. Way too many problems start when hiring managers ask the wrong questions during job interviews. Here’s how to ask five key questions without risking a hiring discrimination charge. (Plus 16 questions no one should ever ask.)
07/28/2009
Here are four ways managers can make sure they really hear what their employees are saying. The payoff: fewer costly mistakes, less wasted time and better quality and service. Feel free to pass this article along to your supervisors.