Communication

Michigan title company thrives on posted ‘isms’

01/19/2010

At real estate settlement firm Title Source, President and CEO Jeff Eisenshtadt doesn’t care who’s right. He cares what is right. Around the office, Eisenshtadt has posted signs containing what he calls “isms”: They’re the words of wisdom that he expects his employees to live by—and that he uses during their evaluations.

The HR I.Q. Test: January ’10

01/18/2010

Test your knowledge of recent trends in employment law, comp & benefits and other HR issues with our monthly mini-quiz …

Slouching doesn’t sit well with us: Can we discipline?

01/12/2010

A reader of The HR Specialist Forum asks: “What can I do about a data entry employee who doesn’t sit upright? I don’t mean ordinary slouching; this guy practically lies down in his chair! I’ve offered him a new chair, but he says he’s fine. I’m in charge of safety and I’m trying to prevent an injury claim. Can we reprimand him?”

Holiday parties: 12 tips for making sure liability doesn’t hang over your head

12/01/2009

Every year around this time, the Ghost of Christmas Parties Past comes clanking down the hallway, dragging a chain of liability dread for employers. The biggest nightmare: alcohol-fueled misbehavior and mishaps. Here are 12 tips to ensure that what’s supposed to be the best of times doesn’t turn into the worst of times.

Suggestion box winners: Beer, bikinis … and then maybe a nap

12/01/2009

Suggestion boxes seem like such a good idea! They’re an easy way to solicit employee input. They send the message that management cares. They get workers involved! What could go wrong?

How to set challenging but realistic goals for employees

11/30/2009

Goals are the heart of any pay-for-performance system. They set the standard against which employees’ progress is measured—and on which bonuses and raises are based. But goal setting can be a tightrope act. To establish goals that improve organizational performance, ask these eight questions, developed by the Harvard Business School:

Employee recognition: Have you hugged your employees today?

11/18/2009

You might think that recognition is about the rewards you give employees for long years of service or for retiring after a notable career. It’s really not. Recognition is about employee engagement. And employee engagement starts with employer engagement. How you treat people today is going to determine whether your valued employees stay with you when the financial crisis is over.

Seek employee input to blunt cost-cutting anger

11/11/2009

For countless organizations, cost reduction remains an overriding business imperative. But too many employers continue to swing the budget ax without seeking employees’ suggestions for what and where to cut. To cut costs in ways that have the least impact on retention and productivity, take the following steps that experts recommend for including employees in the decision-making:

Attitude, absence & foul language: 3 scripts for those conversations you’d rather not have

11/10/2009

Paul Falcone, author of 101 Tough Conversations to Have with Employees, offers these scripts to follow when you need to have awkward but essential conversations with employees. Here’s what managers should say after they’ve said, “Hey, got a minute?”

Checklist: How to set challenging but realistic goals for employees

11/04/2009

Goal setting can be a tightrope act for supervisors. Set the bar too low and you end up with an unmotivated, unproductive employee. Set it too high and you’ll create frustration and the possibility the person will do something unethical to achieve the goal. To make sure you’re setting goals correctly for employees, ask yourself these eight questions: