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Communication

Channel your inner referee

02/21/2019
As a manager, you cannot stop workers from blowing their tops. But you can defuse their fury. Take these two steps.

How’s your onboarding process? Survey to find out

01/25/2019
Don’t just hope that your onboarding efforts are working. Wait 30 days after each hiring and then survey the employee on his or her experience on that first day.

Do this first to resolve conflict

12/21/2018
When you must mediate a conflict between co-workers or employees, before you do anything else, first decide if it is hot or cold.

Sound Bites: December ’18

12/01/2018
Whether in person or remotely, get all meeting attendees on the same page … How your receptionist can off insight in a group interview … Log off on the weekend … When to never apologize … Icebreaker: 10 things in common … How upper and lower case letters got their names

Avoid the perception of bullying: 8 do’s and don’ts

08/28/2018
The growth of anti-bullying laws, policies and public campaigns are making employees ultra-aware to potential bullying situations at work. For supervisors, that means it’s more important than ever to be alert to how your words and actions are being delivered … and received. Here are eight do’s and don’ts:

Burnout! Four main causes of employee stress, and what you can do about it

08/24/2018
You’ve put in the long hours to build a relationship with your team, and to better understand their strengths, weaknesses, motivators and goals for the future. While these are all key components to a successful relationship with your staff, it’s for naught if you can’t proactively prevent employee burnout.

7 steps for effective, stress-free performance reviews

08/24/2018
Performance review meetings can bring anxiety to both sides of the desk. But it doesn’t have to be that way. With the right planning by supervisors, the meeting can be a productive, morale-boosting exchange. Here are seven steps for running productive and stress-free performance review meetings.

Yes, You Need a Crisis Plan! Here’s What it Should Say

07/20/2018
It’s every company’s worst fear: A horrible employee decision leads to front page news and a PR crisis. In many cases, HR is on the front lines of such responses. Having a crisis plan ahead of time can literally save the company—and your career. Some recent examples: Starbucks faced protests and lots of negative press […]

Say ‘no’ to no-shows: 8 steps to ‘pre-boarding’

07/03/2018
More employers are launching formal “pre-boarding” programs. The goal: engage new hires between the time they accept an employment offer and the first day. Here are eight ideas to keep your new hires committed and interested.

Best holiday gift for employees could be a simple ‘thank you’

11/28/2017

A little appreciation can go a long way with employees. This holiday season, remind supervisors to stuff their employees’ stockings with a simple “thank you” for a year of loyal service.