Communication

8 tips for keeping workplace messages from turning toxic

10/26/2022

The best time to address negative issues is before they become a major plague—or a lawsuit. Here are eight strategies for us all to employ.

Why onboarding is crucial and how to do it right

09/28/2022

Recruitment and hiring are hard enough. The last thing you need is to lose a new hire within their first few weeks or months on the job. The secret to keeping them is to provide an exceptional onboarding process.

How to execute the perfect exit interview

09/28/2022

Well-executed exit interviews can reveal critical insights into the factors driving turnover in your organization. These can also become a powerful recruitment tool considering that 52% of workers would return to a business if they felt they left on good terms.

10 things your employees are dying to hear you say

04/28/2022

Only about a third of employees these days say they are “engaged” in their jobs. But in the midst of everyday chaos, it’s hard for managers to think about big-picture issues like employee morale and motivation. Here are 10 phrases or questions you can use with employees to build respect, gratitude and trust, according to a new book by Todd Patkin, Finding Happiness.

10 common phrases that turn employees against you

04/28/2022

Managers are human. You’re bound to make some unfortunate word choices now and then. But employees will give you a pass on those annoying expressions for only so long. Spew these 10 phrases at your peril.

5 questions to spark deep conversations with new colleagues

03/22/2022

The next time you meet a new professional contact, ask these questions to get beyond dreaded small talk.

4 phrases we would love to never hear again on Zoom

01/25/2022

Rae Ringel, whose Ringel Group specializes in leadership development, has had enough of Zoom jargon. In an article on hbr.org, she urges banishing these phrases from online gatherings.

Help managers build trust: 6 best practices

01/11/2022

Good relationships between managers and their subordinates start with trust. Pass along these tips to help managers strengthen the bonds of trust with their staff members.

8 tips for having difficult conversations via videoconference

09/23/2021

Remote and hybrid work arrangements will almost certainly remain part of the management landscape in the months and years to come. That means it’s time to formalize ad hoc processes that emerged during the pandemic. Whether meeting with employees yourself or training supervisors how to interact with team members, these tips can make it easier to use Zoom for talking about matters that normally warrant face-to-face interactions.

For good employee relations, ask ‘What would Ted Lasso do?’

08/26/2021

Ted Lasso is everything we need right now to help right the askew ships of our collective psyche. The following Ted-isms sum up the philosophy of Ted Lasso.