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Training

Get the most out of your next HR conference

06/19/2007

If you’re planning to attend a conference soon, think about this: The work you do before the conference is just as important as what you do while you’re there …

Carrot or stick? Motivating managers to finish reviews

06/01/2007

HR can waste lots of time and energy hounding supervisors to complete their performance reviews. Choose the best mix of incentives and penalties to inspire managers to do reviews right and on time …

‘How may I insult you?’ Rude salespeople ignite bias suits

06/01/2007

You’d think the sight of customers paying retail prices with real green money would be a sight for a salesperson’s sore eyes. That apparently wasn’t the case at a Dillard’s department store in Kansas City, which is now facing a messy lawsuit after a saleswoman shunned a customer …

Jury delivers $2.1 million verdict to UPS

06/01/2007

UPS survived a race discrimination lawsuit only to be hit with a $2.1 million verdict for retaliation against a Detroit-area national account manager …

Executive coaches can boost rising stars’ skills, leadership

06/01/2007

Can’t get your organization’s execs to sit through training sessions because they don’t want to appear vulnerable in public? Want to make sure an up-and-coming manager is ready for the next big promotion? Call an executive coach …

Train managers to act immediately on leave requests

06/01/2007

Unless you train supervisors and managers to forward all FMLA requests immediately to the HR office, you may find your organization on the losing end of a lawsuit for interfering with an employee’s right to take medical leave …

Train managers to adopt poker face when facing complaint

06/01/2007

To avoid triggering retaliation lawsuits, train managers and supervisors on how to react to a complaint. First and foremost, explain that all complaints should be received professionally and without any apparent display of disappointment or emotion. Remind them: No comment allowed …

Train your managers: Make no promises about wages or raises

06/01/2007

Florida contract law recognizes oral contracts. That’s why it’s important to train all managers and supervisors to avoid promising employees any specific wage increases …

FCRA Is the Ticket to a Jury Trial for HIV-Positive Employees

06/01/2007

Florida’s courts have expanded protection for HIV-positive employees under the Florida Civil Rights Act. At first glance, the law appears to be a state version of Title VII of the federal Civil Rights Act and the ADA all rolled into one. But state court interpretation of the act may grant Florida employees protections they don’t have under federal law …

Dust off your harassment policy or face the jury

06/01/2007

Too many companies’ sexual harassment policies are ancient history—drafted almost a decade ago after the U.S. Supreme Court laid down strict liability rules for how employers must protect employees from sexual harassment. But a dusty binder on a shelf won’t do anything to protect your company …