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Memos to Managers

National-origin discrimination: What you need to know

01/27/2014
The rapidly increasing diversity of the U.S. workforce requires all managers to be aware of their legal responsibilities when dealing with applicants and employees from different races, ethnic groups and religions.

Interviewing: Close the sale with the right message

12/26/2013
Everyone who comes in contact with prospective job candidates, from receptionists to hiring managers, must think of themselves as salespeople at times. Here are tips to help achieve that goal.

Writing job descriptions: An 8-question checklist

11/29/2013
Inaccurate or incomplete job descriptions can create costly legal risks. Here are eight questions managers should ask themselves when drafting a job description.

Emotional rescue: How to help angry employees vent

10/29/2013
Say one of your employees walks into your office all red-faced and angry. How should you respond? Follow these do’s and don’ts to help em­­ployees vent about stressful work problems and think about solutions:

Better brainstorming: How to inspire group creativity

09/30/2013
Group brainstorming meetings can become productive drivers of company innovation or simply a waste of time. Tips on successfully managing them:

Supervising difficult employees? Mend it, don’t end it

07/31/2013
Rather than ignoring tough situations or automatically getting rid of “difficult” employees, it’s better to learn techniques to effectively manage those situations.

Reining in absences & tardiness: 7 do’s and don’ts

07/05/2013
Managers can’t instantly say, “Be here or be fired” to an employee struggling with attendance issues. Managers have to work with HR to employ strategies that not only combat absenteeism, but also avoid legal trouble.

Demotion or termination? How to make the call

05/28/2013
If you’re faced with an employee who isn’t a good fit with his or her current job, is termination the answer or is demotion a better alternative? The answer is, of course, it depends.

Employee documents: What to keep, what to toss

04/29/2013
Is the paper piling up in your office and in need of a big spring cleaning? Before managers start tossing documents in the circular file, they need to know which employee-related paperwork must be saved—and for how long.

Honest or not? 10 questions to spot ethical applicants

04/02/2013
When managers interview job candidates, it’s nearly impossible to get a good reading of a person’s moral compass. Here are some effective “situational” or “behavioral” questions and scenarios managers can pose.