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HR Management

… You’re coaching staff on how to deal with angry customers

06/26/2019
Sometimes your customers are angry. Very angry. And your front-line team members have to bear the brunt of that rage, even if they have nothing to do with creating it. Here are some strategies that can help your team face customers’ wrath.

Apprenticeship rule announced, plus millions in program support

06/25/2019
The U.S. Department of Labor on June 24 announced a proposed rule “to advance the development of high-quality, industry-recognized apprenticeship programs.”

The HR I.Q. Test: July ’19

06/20/2019
Here’s your monthly quiz on HR news and trends.

OSHA offers new suicide prevention resources

06/20/2019
The suicide rate among the U.S. working-age population jumped by 34% from 2000 to 2016, says the CDC.

Snapshot: U.S. fertility rate has plunged since 2010

06/18/2019
The rate of live births per 1,000 women age 15 to 44 dropped dramatically between 2010 and 2018.

OSHA takes heat seriously & you should, too

06/18/2019
OSHA just cited Evoqua Water Technologies, a company based in Georgia, for failing to protect employees working in excessive heat.

No cannabis testing for NYC employers starting in 2020

06/13/2019
If you are a New York City employer, now is the time to ensure your drug testing policies and job applications do not mention testing for marijuana or THC.

10 best practice tips for developing executive leaders

06/13/2019
Deloitte’s two-year “NextGen” executive leadership development experience is one of the most robust programs in corporate America. Here are the 10 most important program takeaways that any executive or talent development program can use.

Snapshot: What tech do employees have at home?

06/11/2019
Personal access to smartphones and tablets has skyrocketed in the last five years.

Ensure dress code allows for religious needs

06/11/2019
Your dress code must allow some leeway for religious exemptions. The EEOC takes religious discrimination seriously and has been aggressively going after employers that enforce dress codes that unnecessarily restrict employees’ faith-mandated attire.